These Terms of Service (the "Agreement") govern your use of the website, hosting, email, domain, and related services (collectively, the "Services") provided by Xeces Technologies ("XECES", "we", "us", "our"). By placing an order, creating an account, or using any XECES Service, you ("Customer", "you", "your") agree to be bound by this Agreement, our Acceptable Use Policy, and our Privacy Policy, all of which are incorporated by reference.
If you do not agree to these terms, do not use XECES Services.
1. Eligibility
The person placing an order and responsible for billing must be at least 18 years of age, or the age of legal majority in their jurisdiction, since this Agreement is a binding contract. If you are under this age, a parent, guardian, or other adult may register and remain the responsible account holder for services you use or manage.
2. Account Registration
You agree to provide accurate, current, and complete information when placing an order or creating an account, and to keep this information updated. XECES is not responsible for service disruptions, missed renewal notices, or account issues resulting from outdated or inaccurate contact information on file.
3. Services Provided
XECES provides shared and reseller-based web hosting, professional email hosting, domain registration and transfer facilitation, and related services as described on our website at the time of purchase. Specific plan limits (storage, bandwidth, number of websites, email accounts, and similar limits) are as stated on the relevant plan page at checkout and are subject to our Acceptable Use Policy.
4. Billing and Renewals
- All published pricing is in Pakistani Rupees (PKR) unless otherwise stated.
- Hosting and email plans are billed on the cycle selected at checkout (monthly or annual, where applicable). Domain and agency-tier pricing may be annual only, as indicated on the relevant plan.
- Services renew automatically at the price in effect for your plan at the time of renewal, unless cancelled beforehand. Where a plan or tier includes locked-in renewal pricing (for example, agency hosting tier pricing), that pricing applies to your renewal as stated in the applicable plan terms.
- It is your responsibility to ensure renewal payments are made on time to avoid service suspension. We will make reasonable efforts to notify you ahead of renewal and in the event of a failed payment, but timely renewal remains your responsibility.
- Failure to pay for a service by its due date may result in suspension of that service. Continued non-payment beyond a reasonable grace period may result in termination and data removal.
5. Cancellations
You may cancel any service at any time by requesting cancellation directly from your billing portal, or by contacting us before your next renewal date. Cancelling a service stops future renewals; it does not retroactively adjust charges already applied for the current billing period.
6. Domains
- Where XECES facilitates domain registration or transfer on your behalf through a third-party registrar, your domain is subject to that registrar's own terms and policies in addition to this Agreement.
- You are responsible for renewing your domain before its expiry date. XECES will make reasonable efforts to notify you of upcoming domain expiry but is not responsible for a domain lapsing due to non-renewal.
- Any domain provided free of charge as part of an annual hosting plan remains tied to the terms of that offer as described on the relevant plan page, including that it is limited to one domain per qualifying account.
7. Service Level and Support
- XECES aims to provide reliable hosting with the uptime commitments described on our website, and provides support through the channels listed there (including WhatsApp and email), generally available on a 24/7 basis for genuine service issues.
- Support covers hosting infrastructure, control panel access, and issues directly related to the Services XECES provides. It does not extend to writing, debugging, or maintaining custom code, themes, or applications you or a third party have installed, except where offered at our discretion as a courtesy.
8. Data and Backups
Our infrastructure includes automated daily backups with a rolling window of restore points, accessible and restorable by you directly through your hosting control panel. This is provided as a convenience, not a guaranteed data protection service, and the retention window may change. You are responsible for maintaining your own independent backups of any content, files, databases, and email hosted with XECES. XECES is not liable for data loss and recommends customers keep independent backups of anything critical.
9. Acceptable Use
Your use of the Services is subject to our Acceptable Use Policy, published separately. Violation of the Acceptable Use Policy may result in suspension or termination of your Services as described there.
10. Limitation of Liability
To the maximum extent permitted by applicable law, XECES and its officers, employees, and affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the Services, including but not limited to loss of data, loss of revenue, or loss of business opportunity. XECES is not responsible or liable for the content that any customer uploads, hosts, publishes, or transmits using our Services, including where that content is later found to be unlawful, infringing, or otherwise improper; responsibility for such content rests solely with the customer.
Our Services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, except as explicitly stated in this Agreement.
11. Indemnification
You agree to indemnify and hold XECES harmless from any claims, damages, losses, or expenses (including reasonable legal costs) arising from your use of the Services, your content, or your violation of this Agreement or applicable law.
12. Third-Party Services
Some Services rely on infrastructure or platforms provided by third parties, including our upstream hosting provider and domain registrars. XECES manages these relationships on your behalf so you don't have to deal with them directly. If an issue originates upstream, we will keep you informed and work to resolve it as quickly as possible, using the same direct support channels you already use to reach us.
13. Changes to This Agreement
XECES may update this Agreement from time to time. Material changes will be communicated where practical. Continued use of the Services after an update constitutes acceptance of the revised Agreement.
14. Governing Law
This Agreement is governed by the laws of Pakistan. Any disputes arising from this Agreement shall be subject to the jurisdiction of the courts of Pakistan.
15. Contact
Questions about this Agreement can be directed to or via WhatsApp.